However much care we take in maintaining our analytical x-ray systems they will occasionally develop faults which require the attention of a service engineer.

Bruker AXS prides itself on a prompt and professional response to our customers service needs. We have systems in place that ensure your instrument is restored to full working order as soon as is practically possible.

In order to provide you with best possible service it would help us greatly if you could have the following information available when you speak to a member of our support team:

• Manufacturer and Model of your instrument.


• The serial number of the system.


• Your service contract type and reference number.


• Details of the fault and in which circumstances the fault appeared.